We were assigned to Atlas for our military move in 2010. They agreed to our dates and promised us a door to door move.
Instead, our stuff ended up in a warehouse, was two weeks late, and damaged. We were told by more than one person at Atlas they were not concerned with the military's 75 day rule as far as they were concerned we had 9 months to file our claim. Since my wife and I were dealing with her high risk pregnancy and serious medical issues at the time this was welcomed news not to have to worry with claims right away. We filed our claim 9 days beyond the 75 days and Atlas refused to settle, citing the 75 day rule.
It didn't matter how much I argued or otherwise tried to reason with Atlas. They refused to budged. I even sent a 3 page letter to the CEO but never heard back from him. In the end, I would have simply liked to hear them say that although they gave us inaccurate information they still had no intention of honoring it.
But they wouldn't even admit to that. This company is made up of liars, cheats, and frauds and I will NEVER let them touch my stuff again so long as I have any say in the matter.