Not resolved
1.2
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
1 comment

Do not, I repeat, do NOT use Assured Relocation services out of DeBary, Florida which is an Atlas company. They promised everything and lived up to nothing.

4 days late...beyond the 10 day window. There was no communication from Assured or Atlas, although I was promised "daily" updates as to when and where the shipment. There was Major damage to an antique mahogany roll top desk and a Tiffany style lamp. Settlement offer $84!!!

I spent more than that at pick-up and at delivery each time for lunch and tips for all the help. NO COMMUNICATION....THE POOREST CUSTOMER SERVICE Beware...DO NOT use Atlas Van Lines and DO NOT use Assured Relocation Services out of DeBary, Florida.

Review about: Atlas Van Lines Moving Service.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

I didn't like: Communication, Customer service, 4 days late with expenses incurred, Breakage of an antique roll top desk.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1359108

As expected, no word from Assured or Atlas with an offer to appease the customer. Dear Reader: I repeat, do not use Assured Relocation Services out of DeBary, Fl and do not use Atlas Van Lines in general.

You May Also Like